Page Last Updated: 9/11/2022
Like most of our customers, COVID-19 has been a roller coaster ride for us here at NerdCrafted.com. We went from not being able work due to State mandated shutdowns, to declining sales to unprecedented demand in the first 6 months of the pandemic alone. While things have improved greatly, they are still far from the normal we once knew. We’ve decided to put together this page to keep customers informed on how Coronavirus and COVID-19 may impact their orders, how we’re responding and more.
Our Response to Health and Safety Concerns:
The health and safety of our customers is of the utmost importance to us. We’re following CDC guidelines and best practices regarding COVID-19. Whenever possible, practical and feasible we’re wearing face coverings, including but not limited to when making, packaging, and preparing your order for shipment.
All individuals making, handling and packaging your order prior to shipment are asymptomatic. However, a few minutes spent wiping down your products after you receive them can’t hurt! Nearly everything sold and shipped directly from our site can be carefully sprayed or wiped down with your favorite cleaner or mild disinfectant. If you’re unsure feel free to contact us and we’ll do our best to help determine whether a cleaner is safe to use on your product. Be sure to follow all manufacturer recommendations for the cleaner or disinfectant you’re using. We recommend spot testing on an inconspicuous area to test for any potential damage to paint or surfaces.
Drinkware and Glassware: All of our drinking glassware is thoroughly washed and cleaned prior to shipment. However, we highly recommend being safe and washing all drinkware again before using any mug, drinking glass or similar item. Our etched glassware is dishwasher safe.
If there is any additional steps you require for us to protect the health and safety of you or your gift recipient, feel free to let us know. We’re happy to accommodate any reasonable requests in order to keep you happy, healthy and safe!
If you need further information regarding Coronavirus, COVID-19 or related concerns check out the CDC’s site, or consult your healthcare provider.
How COVID-19 May Impact Your Order:
Although things have improved greatly since early 2020, the impacts of Coronavirus and COVID-19 continue to be far reaching. The additional cleaning, sanitizing and monitoring we’re doing all take additional time. In addition to the obvious health and safety protocol impacts, the virus and associated illness have created many supply chain and logistics issues which can continue to cause delays with order processing.