Here are answers to some frequently asked questions.
1. What’s the meaning of life?
You’re on the wrong site. . . but I suppose in the end one of our main goals should be to do everything we can to make the world a better place for having us in it.
2. I ordered something 10 minutes ago. Why isn’t the mailman delivering it as I type this?
Patience padawan! Dammit Jim this is a website, not a Chinese sweatshop! First realize we don’t own ubercool 3D printers that can spit out clones of our designs while we sleep. Secondly, we haven’t managed to master travel through the space-time continuum. In all seriousness, please remember the items you see here on this site are typically handmade and they’re made to order. When we say handmade we mean it. These things take time. It takes time for work to be done, for paint to dry etc. Sometimes it’s necessary to order parts etc. The long-winded product description you purchased from should mention something about order completion times. If it doesn’t, most items at NerdCrafted.com take anywhere from 7 to 28 business days to be completed and shipped. Relax. We’re not crooks. You’ll get the item you paid for!
3. I live in the African bush or a small grass hut in the Australian Outback. I’m not in the U.S. can I order your products?
Absolutely. Unfortunately you can’t purchase directly from the site because the listings offer free shipping for U.S. residents ONLY. International customers must contact us with a list of the items they’re interested in. We can then give you some shipping options and create a custom invoice with applicable international shipping charges included.
4. I just saw you cancelled my order and issued me a refund. What’s the deal ya jerks?
Are you a buyer living or shipping to a recipient outside the U.S.? That’s probably why. (See FAQ #3 above.)
5. My item arrived broken into a million pieces. How do we fix this?
Super glue? Just kidding. 😉 First accept our sincere apologies. We do our best to package items carefully but sometimes the shipping carrier decides to play “Kick the Nerd Gift” and things accidentally get damaged. If your item was shipped via USPS Priority Mail etc. it likely included shipping insurance. We’ll work with you to open a claim and to replace your damaged item. Please hang on to damaged items and all original packaging as they may be necessary to file and expedite your claim. We’re happy to file the claim for you but we’ll either need you to return the damaged item to us and/or supply digital photos clearly showing the item and the damage. At times buyer’s may also need to file/fill out an affidavit attesting to the damage. The first step is to contact us with your order info and a description of the issue. Feel free to supply digital photos at that time to expedite the process because we’ll likely request them.
6. Why are your prices so high?
Really? I didn’t think they were that bad. Please realize our prices include FREE shipping to U.S. residents which is typically a value of anywhere between $5.00 to $20.00. Free shipping is often via USPS Priority Mail with insurance included. Please also realize our pricing reflects the fact that our items are hand made and typically require significant time and effort. It’s not as easy as telling a robot to pluck it from our warehouse shelves and have a flying drone deliver it. (We’re looking at YOU amazon.)
7. How do you ship?
We typically ship via the USPS but some items and situations may require us to use another shipping carrier or service of our choosing.